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FAQ

Ordering

Do I need an account to place an order?
You don’t need an account to order in our webstore. However, setting up an account will allow you to view past orders and the status of your current order. Creating an account is easy and can be done at the checkout.

Can I change my order?
Unfortunately we are not able to change an order once it has been submitted; this includes changing the size and colour of an item, removing an item or changing the delivery address. Of course you have the right to cancel the complete order. If you want to cancel your order, please contact Customer Service.

Can I cancel my order?
You have the right to cancel your order within seven working days. However, as we try to proceed your order as fast as possible, it might be shipped already. In this case, you may refuse the package when a delivery attempt is made or return all items and we will issue a full refund. If you want to cancel your order, please contact Customer Service. info@lsarchive.com 

 

Payment

How do I pay for my order?
Once you have completed the check out page you have to agree with the terms and conditions to get redirected to the payment page. We accept numerous payment methods.

Is it safe to order online?
We take your online security very seriously. Personal and payment information is safe and no data is sent over without encryption. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology and other measures.

When will I be charged?
If your card is authorised, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. Only paid orders will be handled. We will not charge you for any failed payment transactions afterwards.
 

Delivery

What's my order status?
You will be notified by e-mail about the status of your order. If you have an account, you can login and check "My Orders" for the current status of your order. 

When will my order be shipped?
We try to send packages within 24 hours with the exception of weekends and during bank holidays. After your order is shipped you will receive a tracking number by e-mail to follow your package along its trip to your doorstep.

How can I track my order?
Once your order is sent, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep. Feel free to contact Customer Service if you have any further questions or concerns regarding the shipment of your order.

What is the delivery time of my order?
Your order will be delivered within 2-7 working days. Our packages are shipped with UPS and a signature is required on receipt. If you are not around to take the delivery of your parcel, the carrier leaves a calling card telling you how to collect your package.

What should I do if something is wrong with my order?
If you receive a wrong item or something is missing, feel free to contact Customer Service. Please send as many details as possible including specific order numbers. info@lsarchive.com 


Returns

How do I return an item?

Love Stories Intimates has an easy return policy in order to create a pleasant shopping experience. We accept all returns and exchanges within 14 days after you receive your Love Stories Intimates order. We require the products to be in their original state including their tags, unwashed, unworn and unaltered in any way. Please note that shipping costs or import duties for a return shipment or an exchange are not covered or reimbursed by Love Stories Intimates.

  1. Place the item(s) you would like to return back in the box you received them in or any other solid carton box.
  2. Fill out the return form that can be downloaded: here. (Don’t forget to note your order number!)
  3. Include the return form in your package.
  4. Tape the box that will be shipped securely.
  5. Go to the post office and send the package to:
Love Stories Archive Amsterdam
Oudezijds Achterburgwal 145
1012 DG Amsterdam
the Netherlands
  1. Always keep your tracking number until you received a confirmation of arrival of your package via email.

Do you have questions about your order, payment, delivery or return? Please contact us by emailing info@lsarchive.com 

Can I exchange my online purchase?
Purchased items are not exchangeable into a different size and color. We kindly ask you to return your purchased product and order it again at lsarchive.com.

Have you received my returned goods?
As soon as we receive your return in our warehouse, we will notify you by e-mail. Please note that it takes a while to process your return. A refund will follow within 14 days.

 

Product

Do you have a size guide?
Our size guide can be found via this link by clicking on the "Size Guide" utmost right button of the main menu. If you have any other question regarding sizing, feel free to contact us via info@lsarchive.com.

Where can I find more product information?
You will find more information about the composition of the fabric on the product detail page. If you have any additional questions, please feel free to contact Customer Service. 

Is a product still in stock?

Since our Archive store is a collection of all one-off samples and old collections, so, our stock is limited. If products are not shown in a specific size, they are not available anymore. You can also contact a store near your home and check if they still have the item in stock.  

 

Technical issues

I am having payment problems!
Please contact Customer Service if you have any questions or concerns regarding your payment: info@lsarchive.com.

There is an error in the website/store!
Our webstore should be working at all times. However, if you do find an error in our webstore, we would be really happy if you would let us know via info@lsarchive.com.


Privacy

Privacy policy
All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of LS Archive. Your personal data may be disclosed to third parties only when it is necessary to fulfil the purposes described above. When registering to the webshop, you have the option not to receive any information from LS Archive. If you wish to end your LS Archive subscription, you may make change this in your account settings or send an email to info@lsarchive.com . State your name and email address and a short description of the matter in the email message. You have the right to review your information on file at any time. This can be accessed by emailing info@lsarchive.com. If the data is incomplete or incorrect, you have the right to have the information corrected. All customers paying by card are subject to validation checks. LS Archive reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database. 


Contact

How do I contact customer services?
Please send us a message with your question and order number by email info@lsarchive.com.

 

Newsletter

How do I subscribe to your newsletter?
You can easily subscribe to our newsletter by entering your mail address at the left top of the website page and be the first to hear about what is happening at Love Stories Intimates.

How often will I receive your newsletter?
Every few weeks we send our newsletter.

How do I unsubscribe to your newsletter?
If you change your mind, you can unsubscribe at anytime by clicking 'unsubscribe' at the end of the newsletter.