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Returns

RETURNING PROCESS

LS Archive has an easy return policy in order to create a pleasant shopping experience. We accept all returns and exchanges within 14 days after you receive your Love Stories Intimates order. We require the products to be in their original state including their tags, unwashed, unworn and unaltered in any way. Please note that shipping costs or import duties for a return shipment or an exchange are not covered or reimbursed by LS Archive.

  1. Place the item(s) you would like to return back in the box you received them in or any other solid carton box.
  2. Fill out the return form that can be downloaded: here. (Make sure to include your order number!)
  3. Send back your return form with your package.
  4. Tape the box that will be shipped securely.
  5. Send your package back to:
LS Archive Amsterdam
Attn. Webshop Returns
Oudezijds Achterburgwal 145
1012 DG Amsterdam
the Netherlands
 
  1. Always keep your tracking number until you received a confirmation of arrival of your package via email.

CONTACT

Do you have questions about your order, payment, delivery or return? Please contact us by emailing info@lsarchive.com 

CANCELLING

You have the right to cancel your order. Please keep in mind we try to process and deliver the order as fast as possible. So it may be shipped already. If it's already shipped, you can refuse to accept the package when the UPS courier arrives tries to deliver the package. We will issue you with a full refund excluding the shipping costs within 10 days.

REFUND

Your refund will be credited to the original purchaser's credit card. If the complete order is returned a refund excluding Love Stories Intimates shipping costs.

IMPORTANT

  • Items must be returned to us in perfect condition accompanied by the return form.
  • Make sure all products are exactly as you received them, with tag and seal still attached.

TRACKING

All orders are fully traceable. To see where your order is and to get the latest shipping status, sign in to your account.