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Shopping Info

PAYMENT

We accept Mastercard, Maestro, Amex, iDeal, PayPal and VISA. Payment will be debited and cleared from your account upon dispatch of your LS Archive order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Love Stories Intimates, we will not be liable for any delay or non-delivery.

We take reasonable care to make our website secure. All credit/debit card transactions on this site are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered Love Stories Intimates user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shipping experience is safe, simple, and secure, LS Archive uses Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

 
DELIVERY INFORMATION

We offer different shipping options to meet your needs as listed below.

Destination: the Netherlands

Service          | Processing        | Delivered       | Total time

Standard         | 1 day             | 1-2 days        | 1-3 days

Destination: Europe

Service          | Processing        | Delivered       | Total time

Standard         | 1-2 day           | 2-5 days        | 3-7 days

 

All orders do require a signature upon delivery.

Taxes and duties

All countries within the European Union are shipped on ddp (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

Important information

All orders are fully traceable through your tracking code. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.

Insurance

LS Archive insures each purchase during time in transit until it is delivered to you. All orders that don’t fit in your mail box require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by LS Archive.

 

RETURNS AND EXCHANGES

LS Archive has an easy return policy in order to create a pleasant shopping experience. We accept all returns and exchanges within 14 days after you receive your Love Stories Intimates order. We require the products to be in their original state including their tags, unwashed, unworn and unaltered in any way. Please note that shipping costs or import duties for a return shipment or an exchange are not covered or reimbursed by Love Stories Intimates.

    1. Place the item(s) you would like to return back in the box you received them in or any other solid carton box.
    2. Fill out the return form that can be downloaded: here. (Don’t forget to note your order number!)
    3. Include the return form in your package.
    4. Tape the box that will be shipped securely.
    5. Go to the post office and send the package to:
     
    Love Stories Archive Amsterdam
    Attn. Webstore Returns
    Oudezijds Achterburgwal 145
    1012 DG Amsterdam
    The Netherlands
     
    1. Always keep your tracking number until you received a confirmation of arrival of your package via email.

Cancelling your order

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 7 working days from the day after you received you order.
We will issue you with a full refund including the shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.


Please note you may only use your right to cancel the order if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you receive you order

Exchanges

Purchased items are exchangeable into a different size and color. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please return your items to us and simply purchase the new piece separately at Love Stories Intimates.

Sale items are non-exchangeable but can be returned for a full refund.

Receiving a refund

Your refund will be credited to the original purchaser's credit card.

Order tracking

All orders are fully traceable. To see where your order is and to get the latest shipping status, sign in to your account.

Cookies

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The webshop cannot be accessed if cookies are disabled.

For more help please contact us:
Email: info@lsarchive.com 
Send us a message.